Your customers will be increasingly receptive to the advice and recommendations of your technical professionals and subject matter experts, if those professionals are successful at developing – over time – a trusted business relationship with their customers.

This training workshop is focused on achieving that powerful competitive advantage for your organization.

Becoming a trusted advisor requires your professionals to go far beyond being purely technical experts, no matter how technically accomplished they may be.  

In the customer’s mind, trusted advisor status is achieved by people who can: 

• Demonstrate an uncommon depth of business empathy and added value
• Build exceptional interpersonal rapport
• Express an extraordinary desire and ability to help the customer succeed in the broadest sense 

Those are the skills that clearly separate “trusted advisors” from the crowd. 

This two-day, learn-by-doing Mandel training and coaching workshop helps technical professionals and subject matter experts master the skills required to create the special level of trusted advisor engagement with their customers. 

At that elevated level, trusted advisors and their ideas are given favored access and consideration – when things are going smoothly with the customer and when times get tough.

(These workshops are specifically tailored for the differing and specific needs of your participant populations, such as systems engineers, internal consultants, external consultants, sales professionals and contracting professionals.)